Take that Gary at the Gap!

Today Kelly & I started out our day with this.. the breakfast of champions (and my photo of the day)

Then we headed to the Gap because we both had returns to do. Kelly's return was complicated and she had previously called customer service to find out the procedure. But when given a different answer by the salesperson Kelly asked to speak to the manager, the manager was also misinformed so Kelly asked for *her* manager. Enter Gary a snippy man with a too tight Simon Cowell tshirt and a bad attitude. When Kelly was trying to explain logic (you now, LOGIC) Gary put his hand up ala the Supremes to inform her that he was "ending this conversation because the road was taking them nowhere" so she could take their offer or take the merchandise. GULP. Kelly didn't blink, she gathered up her items & vowed that it would be made right. Gary offered to write down his name & the number for customer service.

Oh no he dinnn'int. Gary that was a baaaaaaaad move. Kelly called me tonight to let me know that Gap customer service is mailing her a check & they were super interested in the name of Gary from the Valley Fair store. Snap... take that Gary!

Anyhoo, torturing Gap employees aside I've been running around like a crazy person tonight. I'm trying to get us packed up for Disneyland and ready to go at dark o clock tomorrow morning so I better get off her but tonight I am toasting Kelly, Gary is gonna be sorry!

Comments

[Karen]

LOL! Don't you just love it when you know you are in the right...what a place of power to come from. We travel a great deal, and I have frequently stopped at Kinkos on the road, to upload or burn a CD of photos (I never travel with laptop after having had one stolen from a 4 star hotel)for me it is a much more reasonable than replacing a laptop. Last March, I was in Madison, WI and ran into the Kinkos to burn a CD of the week end photos for our oldest son. Who was headed East while we went West. I'm standing at the Kodak photo kiosk and a Kinko "specialist", stops by to tell me I can pay for the CD at the counter when I'm done. I look at him like he has three heads and say, "I'm using my credit card in the machine." He replies, "Yes, but that just pays for the transfer of photos onto the CD, not for the CD itself." It's Sunday morning, and we had a great week end of hockey, and I'm feeling a little blue about ending it and sending my first born back to college in the east.. I'm ready to bite at this twit. So, I reply..."I think your misinformed, the CD is included in the price." He ROLLS HIS EYES! I kid you not, ROLLED HIS EYES! WHO in their right mind rolls his eyes at a woman with nine children....without thinking, I replied..."Don't you roll your eyes at me!" It's a reflex I tell you. But, now I am in mama mode and I am not going to back down...I'm older, wiser, and I can dig my heels in further than you. I patiently explain to Mr. Kinkos Customer Service specialist, that I have burned CD's in Kinkos from New Orleans, to Minneapolis...and from Washington, DC to San Francisco and the CD has always been included in the price, and I very much doubt that the folks at corporate headquarters decided to make pricing different in Madison, WI. Ooooooooooooh he called out the big guns, "Well, I'll call my manager." (I know, I know, a 99 cent CD, but dang it my baby is heading back to college and I want to bite someone it just as well be the Kinkos guy) His manager comes over, and he repeats what his "specialist" (I really hate pretentious titles) has told me..the price of the CD is extra. I repeat what I have said, and the manager tells me....well, they're all wrong. Let me get this straight.....out of all the dozens (and it is dozens) of Kinkos I have stopped in over the years, you are the only ones who are pricing this item right? The manager repeats the policy and states that he has been manager of that particular kinkos for many years and that has always been his policy. My photos are burned by this time, and the manager comes back with a manuel. A three inch, this is how we do things at Kinkos manuel, and he confidently thumbs through the pages, til he reaches the one that says....I'm right. By now, there are other customers listening in...so, does he apologize and let it go there? NO HE DOES NOT! He tells me, he believes it is an outdated policy, but he will take my name and address and will send me a check to reimburse me if he is wrong....we are talking 99 cents here, and a manuel that backs me up. Before we are done, corporate headquarters is on the line, the Kinkos specialist is assuring me that they'll let me have the CD as a sign of good will..which made me LOL and ask...so, your saying corporate backed me up..to which he muttered, "well yes"..and the manager heads to the back at a fast clip without facing me again.

[Keely]

Moriah, I love Kelly's Gap story and Karen's Kinko's story. You go girls!! How dare they? They DO NOT know who they are messing with!!

Have fun at Disneyland!!
keely

[susan]

OMG!!!! I will SOOO not relay my own lovely customer service stories......but just had to say that I picked a doozy of a day to pop back!
have missed you! thanks for the chuckle!